FAQs

Gerneral Questions

Question: What currency are the prices I see on the website?

Answer: All prices are in USD.

Question: I just placed an order. When will it ship?

Answer: We try our best to ship items as fast as we can. Please allow 3-7 working day processing time for your order to ship out; average shipping times are 14-21 days. 

Question: When do I get Tracking numbers?

Answer: Tracking number will be updated 3-5 days after your order has been shipped.
If you don't have a tracking number after 7 business days, please email us at support@woodenzen.com.

If you have miss-spelled or auto-filled in an incorrect address, reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at support@woodenzen.com. If the given address is incorrect, we can change the address to the correct one within 12 hours. No refund will be given after the 12 hours of the wrong submission.

 

Question: Where is my order?

Answer: As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If you did not receive an email for some reason, please check your spam folder and add support@woodenzen.com to your safe sender list.

 

Question: My package never arrived, what should I do?

Answer: If you have not received your order after 45 days. Please get in touch with our support@woodenzen.com and provide us with your full Name, order number and email address used to place the order.

Question: Can I use multiple discount codes on my order?

Answer: Only one discount code may be used per order.

 

Question: How do I return an item?

Answer: Please check our refunds and returns policy for detailed information.

All About Incense

How to Burn Incense Sticks/Backflow Cones/Incense Powder?

  1. Find a place that is not windy or breezy.
  2. Light up the tip of the incense product and blow out the flame.
  3. Place the incense in a burner on a tray so ashes don't scatter & it's stable.
  4. Enjoy!

What to Do After Use?

  1. If the incense is lighted out, put it out by pressing/cutting the tip off.
  2. Throw away.

How can I make a beautiful pattern via incense making tool?

Can Incense products be edible?

Incense products are not designed to be edible. While WoodenZen incense products are made from non-toxic materials, they are intended solely for burning to release fragrance.


Pay attention!

  • Be careful & pay attention when using fire to light the stick.
  • Incense sticks only intended for aromatic use.
  • Keep out of reach of children and pets.
  • Store in a cool, dry place out of direct sunlight.
  • Do not put the stick in your mouth.
  • Do not use Incense near flammable items.